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Your Questions Answered

Have questions about WAHALE playgrounds? Look no further than our FAQ page. Here, you'll find answers to commonly asked questions about our products, services, and installation process. Whether you're wondering about safety features, customization options, or maintenance requirements, we've got you covered. Let us help you make an informed decision about your playground investment.

FAQ

  • Q Can I visit your showroom or factory?

    A Yes, we welcome visitors to our showroom and factory. Please contact us in advance to schedule an appointment.
  • Q Are your products environmentally friendly?

    A Yes, we strive to use sustainable materials and production methods to minimize our environmental impact.
  • Q How long has your company been in business?

    A We have been in the playground equipment industry for many years.
  • Q What if my product is damaged during shipping?

    A If your product is damaged during shipping, please contact us immediately. We will work with the shipping company to resolve the issue and send you a replacement if necessary.
  • Q Can I track my shipment?

    A Yes, we will provide you with a tracking number so you can track your shipment online.
  • Q What are the shipping costs?

    A Shipping costs vary depending on the size and weight of your order and your location. We will calculate the shipping cost and include it in your quote.
  • Q How long does shipping take?

    A Shipping time depends on your location and the shipping method chosen. We will provide you with an estimated delivery time when you place your order.
  • Q Do you ship internationally?

    A Yes, we ship our products worldwide.
  • Q Can I change or cancel my order after it has been placed?

    A Changes or cancellations may be possible depending on the stage of production. Contact our customer service as soon as possible to discuss your options.
  • Q How long does it take to process an order?

    A Order processing time depends on the complexity of your order. Generally, it takes between 2 to 4 weeks.
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